WAHA Job Board
2025-181 NIHB Client Navigator
Moosonee, Ontario, Canada .
full-time . April 17, 2025
Description
Title: NIHB Client Navigator
Division: Integrated Indigenous Health and Specialized Community Services
Affiliation: Public Service Alliance of Canada
Site: Moosonee, ON
Reports to: Manager of Medical Transportation
Status: Permanent Full-time
Weeneebayko Area Health Authority (WAHA) is seeking an experienced professional to fill the key role of NIHB (Non-Insured Health Benefits) Client Navigator.
Life at WAHA
A beacon of healing, wellness, and innovation, WAHA connects remote communities with the care they deserve. With spellbinding views surrounding each site, team members bask in the tranquility of the land, juxtaposed against a bustling workplace busy addressing the complex needs of the region. Here, we work with purpose, knowing each action matters. Patients are neighbours, family, and colleagues. Each day brings a challenge- the good kind that stretches you, helps you grow, and makes you feel vital. These hurdles birth opportunities to problem solve, develop new skills, and explore new roles. Here, we step into a version of ourselves once forgotten, overshadowed by the daily grind, and rediscover a deep connection with ourselves, the land, and each other. Here, we experience work with wonder. #WeAreWAHA
What We Do
There has never been a more exciting time to be at WAHA. We are an integrated health system providing the full continuum of care to the six communities of the western James Bay coast with over 500 employees, physicians, and partners in care. As a health authority, you will work in a unique setting where you have the opportunity to care for patients in all phases of their life journey, in all areas of their health experience. From Primary, Acute, and Mental Health, Dental, Specialty Clinics, Population Health and the WAHA Paramedic Service, the opportunities for growth are boundless. We provide community-based programming in all six of our communities, have six paramedic bases, three hospitals, four emergency departments, one community health centre and a total of 72 beds. Our guiding goal is to be a centre of excellence in Indigenous and remote healthcare. To make this goal a reality, we have formed partnerships with other centres of excellence to remove barriers and eliminate the inequity of health services access that have long impacted the patients that we serve.
At WAHA, we are leading the way in health transformation. Come and immerse yourself in the local Cree culture, work with dedicated and passionate colleagues, and live in beautiful northern communities with amazing community members. Our mission is to provide optimum healthcare as close to home as possible. You can be part of this rewarding experience. Come and find your adventure in the north.
Who You Are
- Knowledge of the Non-Insured Health Benefits Program
- Knowledge of health services and programs available in the James Bay region
- Advanced understanding and appreciation of the social determinants of health and their impact on communities
- Demonstrates excellent interpersonal and communication skills
- Demonstrates excellent organizational skills and problem-solving skills
- Possesses a friendly and helpful demeanor
What You’ll Do
- Serve as a point of contact for all First Nations communities, organizations, and individuals within the WAHA-NIHB catchment area to facilitate access to the NIHB Program and provide support to address NIHB denials and appeals, irrespective of First Nations Community affiliation
- Collaborate with the NIHB regional office on programs, projects, and initiatives that would enhance awareness of and access to the NIHB Program and better integrate health services
- Liaise with First Nations and Inuit representatives, as well as Federal, Provincial, and Territorial health services, professional organizations, and health service providers to assist eligible clients in navigating the NIHB Program for related benefits access
- Help clients communicate with WAHA NIHB Client services regarding transportation needs and advocate for appropriate travel arrangements
- Support clients as they learn to navigate independently
- Travel between communities within the WAHA catchment, including necessary trips to Kingston
- Collaborate with Quality Department to address complaints
What You Bring
- Diploma in Healthcare, Business administration, Social Service Work or a related field
- Cultural/Diversity Awareness/Sensitively Training
- Valid Class “G” Driver’s License
- Fluency in both English and Cree is an asset
Salary: $62,556.00
How to Apply
The successful candidate must provide a valid Criminal Record Check within a specified time frame.
Please apply in writing, providing three recent work references, quoting Competition #2025-181 by no later than Tuesday, May 6th, 2025 at 12 noon:
- For more information contact the HR team by email: jobs@waha.ca
- Only those selected for an interview will be contacted
- Please be advised that in order to be eligible for employment at Weeneebayko Area Health Authority, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada
Weeneebayko Area Health Authority is an inclusive employer. Accommodations are available in accordance with the Ontario Human Rights code and Accessibility of Ontarians with Disabilities Act, 2005.