WAHA Job Board
2025-198 Manager of Quality and People Experience
Moosonee, Ontario, Canada .
full-time . May 12, 2025
Description
Title: Manager of Quality and Patient Experience
Division: Integrated Indigenous Health and Community Services
Affiliation: Non-Unionized
Site: Moosonee, ON
Status: Permanent Full-Time
The Weeneebayko Area Health Authority (WAHA) is seeking an experienced leader to fill the key role of Manager of Quality and Patient Experience.
Life at WAHA
A beacon of healing, wellness, and innovation, WAHA connects remote communities with the care they deserve. With spellbinding views surrounding each site, team members bask in the tranquility of the land, juxtaposed against a bustling workplace busy addressing the complex needs of the region. Here, we work with purpose, knowing each action matters. The patients are neighbours, family, and colleagues. Each day brings a challenge- the good kind that stretches you, helps you grow, and makes you feel vital. These hurdles birth opportunities to solve problems, develop new skills, and explore new roles. Here, we step into a version of ourselves once forgotten, overshadowed by the daily grind, and rediscover a deep connection with ourselves, the land, and each other. Here, we experience work with wonder. #WeAreWAHA
What We Do
There has never been a more exciting time to be at WAHA. We are an integrated health system providing the full continuum of care to the six communities of the western James Bay coast with over 500 employees, physicians, and partners in care. As a health authority, you will work in a unique setting where you have the opportunity to care for patients in all phases of their life journey, in all areas of their health experience. From Primary, Acute, and Mental Health, Dental, Specialty Clinics, Population Health and the WAHA Paramedic Service, the opportunities for growth are boundless. We provide community-based programming in all six of our communities, have six paramedic bases, three hospitals, four emergency departments, one community health centre and a total of 72 beds. Our guiding goal is to be a centre of excellence in Indigenous and remote healthcare. To make this goal a reality, we have formed partnerships with other centres of excellence to remove barriers and eliminate the inequity of health services access that have long impacted the patients that we serve.
At WAHA, we are leading the way in health transformation. Come and immerse yourself in the local Cree culture, work with dedicated and passionate colleagues, and live in beautiful northern communities with amazing community members. Our mission is to provide optimum healthcare as close to home as possible. You can be part of this rewarding experience. Come and find your adventure in the north.
Who You Are
- A champion of positive change management and making a difference for underserved populations
- Demonstrates high emotional intelligence, integrity and accountability
- Action-oriented with a track record of achievement
- Leads self by demonstrating self-awareness, managing and developing themselves, and demonstrating character
- Engage others by fostering their development, contributing to healthy organizations, communicating effectively, and building teams
- Achieves results by setting direction, strategically aligning decisions with vision, values, and evidence, takes action to implement decisions, and assesses and evaluates
- Develops coalitions by purposefully building partnerships and networks to create results, demonstrate commitment to customer service, mobilizes knowledge to navigate socio-political environments
- Engages in system transformation by demonstrating system and critical thinking, encouraging and supporting innovation, orienting themselves strategically to the future, and championing and orchestrating change
What You’ll Do
- Investigating and mitigating patient incidents
- Implementing process improvement initiatives using LEAN methodology
- Working with leadership teams on strategic plan execution
- Facilitating incident investigations
- Coordinating operational and administrative processes
- Providing coverage for team members within the Organizational Quality department
- Providing coaching and mentoring
- Facilitating training on new processes and procedures
- Directly supervise, coach, and evaluate Quality Improvement Specialist & Patient Experience Specialist team members
- Conduct regular performance reviews and provide ongoing feedback
What You Bring
- Bachelor’s degree in Health Sciences, Health Administration, Business Administration or related
- Master’s degree or a willingness to obtain is preferred
- LEAN Six Sigma Black Belt or a willingness to obtain
- Strong understanding of quality management principles and methodologies
- Experience with statistical analysis and quality tools
- Experience working in a healthcare setting, or a unionized environment is considered an asset
- Previous experience and knowledge of the Accreditation Canada Qmentum process
- Ability to communicate in the local Cree language is considered an asset
Why Choose Us
- Competitive Base Salary
- Hospitals of Ontario Pension Plan
- Group health, welfare, and Employee and Family Assistance Program Benefits
- Relocation paid by the organization
- Housing provided by the organization
- Annual retention bonus, a northern living allowance, and vacation travel bonus (all pensionable earnings)
- Be part of an organization leading health transformation in the remote north
- Ability to work with a purpose, connected to an amazing community and culture, with opportunities to learn and grow
How to Apply
The successful candidate must provide a valid Criminal Record Check within a specified time frame.
Please apply in writing, providing three recent work references, quoting Competition #2025-198 by no later than Thursday, June 12th, 2025 at 12 o’clock noon to:
- For more information contact the HR team by email: jobs@waha.ca
- Only those selected for an interview will be contacted
- Please be advised that in order to be eligible for employment at Weeneebayko Area Health Authority, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada
Weeneebayko Area Health Authority is an inclusive employer. Accommodations are available in accordance with the Ontario Human Rights code and Accessibility of Ontarians with Disabilities Act, 2005.